I'm going to keep this post short and sweet and let you reflect on this quote and do some deep thinking about it.
I recently came across this quote from legendary strength & conditioning coach Johnny Parker and while he was saying it with regards to training people, it couldn't be more true and applicable to physical therapists too....especially PT students and recent grads.
"They won't care how much you know until they know how much you care."
Read it again a few times and let it sink in.
I wish I had read this quote when I was in PT school and understood the meaning/significance of it back then because it definitely would have helped me get to the point I'm at now a lot quicker.
All that technical, medical mumbo-jumbo some PTs spit at their patients to show them how smart/good they are (I'm looking at you, confident recent grad), won't mean diddly-squat if patients feel their therapist doesn't have empathy and truly understand their current problem and it's effect on their lives.
If a patient feels like just another number, I don't care how "good" your PT skills are, your outcomes aren't going to be that good (or at the very least consistent).
If you truly understand the concept of this quote and put it into practice, I guarantee you will see a difference in your therapeutic alliances, patients' buy-in, cancellation/no-show rates, outcomes, etc.
To learn the soft skills and what patients want/need out of an encounter, check out Modern Patient Education our fully online seminar on recovery/sleep, mindfulness/breathing, nutrition, movement exercise and practical pain science education.
Keeping it Eclectic...
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