Want to connect with your patients? You should! Physical Therapy and patient education is a 2 way interaction, not a lecture! Sit back and listen to your patients, try not to interrupt after 11 seconds while you're at it!
- What is wrong with me?
- How long will it take?
- What can I (the patient) do about it?
- What can you (the healthcare provider) do for me?
- How much will it cost?
Can you answer all of these questions, in an empathetic, educational, and empowering way? Remember, it's likely the longer a patient has had their pain or condition, the more providers they have seen. They've already heard variations of answers to these 5 important questions.
Important things to consider
- de-emphasize "what is wrong" from a pathoanatomical standpoint and focus on an active solution
- I like to ask, "Do you have a problem with your daily activities?"
- Your response to the invariable, "Yes," should be, "Active problems require active solutions."
- in other words, passive care to
- put things back into place
- re-align
- obliterate trigger points
- are all temporary!
- the length of care is of relative importance if the patient's understanding of their role in their recovery is made
- cost is relative to value, are you getting rapid results, is the initial cost (Cash Based Practice) higher than a copay?
- what are the differences in the experience you provide versus the other clinicians the patient has seen?
- remember, things like being evidenced based, and pain science, mean nothing to most patients - how do you apply what you learn from EBP and patient education?
How do you normally answer these 5 important questions? Chime in the comments section on the blog, instagram, and facebook!
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Keeping it Eclectic...
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